Bone Straight Grey wig

Same-Day Pickup: Available from our Ireland location

Domestic Orders (Ireland): 1-3 business days via An Post 

International Orders: 2-3 business days via DPD

A shipping confirmation email with tracking information will be sent once your shipping label is created. Please be aware that tracking may not show movement right away, as your parcel could be collected by the courier later that same day or the next business day.

Once an order has been handed over to the courier, we are no longer responsible for the parcel. If your order is lost, stolen, or marked as “Delivered” but not received, please contact your local post office or courier and file a claim directly.

Unfortunately, we cannot offer refunds or compensation for packages once they have left our facility.

Please note: We are not responsible for shipping delays caused by the courier, and refunds are not available for delayed delivery.

We do not accept returns/exchanges on worn or used hair and products for hygiene reasons.

We only accept returns or exchanges within 3 days of receiving your order and only if the item is unopened, unused, and in its original packaging.

Return shipping is the customer's responsibility.

Refunds will be issued to the original payment method once the return is approved and inspected.

We do not issue refunds for delayed shipping, as the courier manages delays.

Once an order has been placed, cancellations are not permitted under any circumstances.

However, if you need to change your order or delivery address, you can do so immediately after placing the order. Once tracking information has been generated, no changes can be made.

Please ensure all order details - including products, address, and shipping method - are correct before completing checkout. We are not responsible for incorrect or incomplete information submitted at the time of purchase.